Remember that sweet-looking 80GB Red Zune that's supposed to come out on Valentine's Day? Well, there's a hitch in shipping them out, and some units will not be able to make it on time for Valentine's Day. Cue hearts breaking? Not quite. Microsoft managed to make up for this pretty nicely.
Check out this e-mail that Microsoft sent a customer whose 80GB Red Zune won't be arriving on time for Valentine's Day:
We wanted to provide you with an update on your order status. Due to some issues in our fulfillment center there remains a chance we will miss getting your Zune to you by February 14th. We are working hard to get your order to you as quickly as possible and we currently plan to ship your Zune within the next 3-4 days. Once your order is in transit, we will send you a shipping confirmation with a link for tracking.
Our goal is to provide a smooth customer experience for ordering, customization, and delivery. We sincerely apologize for not meeting that goal in this specific case. We will be refunding the entire amount of your order, which you should be able to see on your credit/debit card within 7-10 days. We hope you love your Zune and that you will accept our sincere apology.
Yes, you read that right. Not only will Microsoft refund the credits of those whose Zune orders weren't fulfilled on time, but will also send in the player that they ordered. Basically, the lucky customers get the multimedia player for free. So will you still care if the shipment comes in a few days late?
